Refund policiy

• Refunds are only offered if the customer receives a damaged, wrong, or missing product.

• Customers must contact Herbian Care within 48 hours of receiving the order to request a refund.

• Opened, used, or partially used products are not eligible for a refund.

• Refunds are not applicable for change of mind after purchase.

• Orders are non-refundable if the wrong address is provided by the customer.

• Refunds will not be issued if the delivery fails due to customer unavailability or refusal to accept the parcel.

• Delays caused by courier services are not eligible for refunds.

• Customers must provide clear photos or videos, original packaging, and the order number as proof for any refund request.

• Refund requests without proper evidence will not be approved.

• Once approved, refunds are processed within 7–10 working days.

• Refunds are issued through bank transfer or the original payment method.

• Shipping charges are non-refundable in all cases.

• In some cases, an exchange may be offered instead of a refund, subject to product availability.

• Orders can only be canceled before shipment; once dispatched, cancellation is not possible.

• For any refund-related queries, customers can contact us at herbiancare@gmail.com